Goods Not Required
You may choose to return a Product supplied by Office Heaven for any reason provided that you notify us of your wish to return the Product within 14 days of receipt and that the Product is in resaleable condition - in its original unopened packaging unmarked.
If the terms of condition listed above are met then we will contact you with a returns number and arrange for collection. The charge for collection is £3.95 + Vat.
Unfortunately, we’re unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water.
Should you contact us more than 14 days after delivery, we may be able to accept the Product/s back, but not at full credit value.
Once we have checked that they are in a resaleable condition we will then process the refund using the original payment method or if you have a credit account with us we will issue a credit note.
The refund/credit will be in respect of the price of the Product, this will be as soon as possible and in any case within 14 days of us receiving the Product in our warehouse. We are unable to refund any charges incurred related to the delivery of the returned Product.
Should any item arrive faulty please contact us immediately and at our cost we will arrange collection and delivery of a replacement.
Should an item develop a fault within the Manufacturer’s Warranty please contact us and we will advise the process for that item.
Not as Ordered Goods
Please advise us immediately if you receive an item in error and at our cost we will arrange the collection of it and the delivery of the ordered item.
If you’d like further information please call us on 0845 838 9820.
If you prefer, you can also contact us online at any time.